About Us
LessBounce stock the widest range of sports bras in the world. We are
completely dedicated to your total satisfaction. If you have any
suggestions or comments please email us at info@lessbounce.com
How do I contact you?
If you need to contact us, please email us on info@lessbounce.com,
alternatively you can phone us on UK Freephone 08000 36 38 40
(international: +44 1985 851880) or write to us at LessBounce, 1 East Farm Barn, East Farm, Chitterne Road, Codford, Warminster BA12 0PG
When are your phone lines open?
The phone lines are open Monday- Friday,
9am-5.30pm UK time. You may be lucky outside of these hours as we will
always answer if someone is in the office.
Making a Purchase
Making a purchase could not be easier.
You can choose which features you would like your bra to have, be it
underwired, racer back or front fastening. Select your size, colour and
click on the “buy” button to add to your shopping bag. Just underneath
the “buy” button is indication of likely dispatch times. If it seems a
bit long, try another colour which may be available sooner.
What payment methods do you accept?
We accept Visa, Mastercard, Maestro, Solo and Electron payments,
currently in UK sterling. You may send your credit card information via
phone, fax, snail mail or over the internet. Alternatively you can send
a cheque through the post.
Shipping and Handling
Any item in stock will be shipped within 48 hours. Any item which is
back ordered will usually be shipped within 28 days, but unfortunately
delays at our suppliers may affect this time. If there is a delay with
your order you will be contacted. If you require your delivery by a
certain date, please advise us of this at the time of ordering. Please note if an item does not reach you we are no longer able to claim from Royal Mail for this, we can provide the relevant documentation. We recommend if you have concerns about a shared postbox at all to use a more secure delivery address.
How much is postage and packing?
Postage and packing in the UK is £2.50 second class, £3.50 for first class Royal Mail and £7.50 guaranteed next day delivery
service via Royal Mail Special Delivery at £7.50.
International parcels go via air mail. This is £5.00 for Europe and the rest of the world.
Do you deliver to BFPO addresses?
Yes we are delighted to!
How do I know if an item is in stock?
Just below the “buy” button for each product is details of the estimated
dispatch date for the item. If you want something quicker, try
selecting another colour. Alternatively for the most accurate stock
information call us on UK Freephone 08000 36 38 40 or international +44
1985 851880
Tax Charges
All prices include VAT, you can use the button at the top of the page if
you wish to see them ex-Vat. Our VAT registration no is 116 7454 14
Credit Card Security
Credit cards are processed securely via SagePay.
Privacy Policy
LessBounce do not disclose buyers information to third parties. Cookies
are used on this shopping site, but only to keep track of the contents
of your shopping bag once you have selected an item. Data collected by
this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
We do not send random marketing emails to personal email addresses (spam).
LessBounce conforms with the requirements of the Data Protection Act 1998
Returns Policy
LessBounce have a no quibbles returns policy, we request 28 days, but if
the item was a gift we are happy to deal with returns beyond this
period. Items can be returned from the UK via our FREEPOST address.
Most international customers can use our international freepost returns
service. All items returned in the condition they were received with
the labels still attached can be exchanged or refunded. If an item is
faulty we will also refund or exchange provided it is accompanied by a
letter detailing the nature of the fault and number of times worn - we
will forward this to the supplier.
How do you return an item?
Each item comes with an order summary. Half way down are details how to
return an item. You can use the freepost label on the bottom. If you
are returning internationally please use the international freepost
returns label that will have been included with your order.
How do I know if an item fits correctly?
A sports bra should fit snugly with no bulges or gapes. You should not
be able to fit more than one finger under the band or in the cup. If you
are unsure please telephone us in the office.
The coupon code I have doesn’t work?
All old coupon codes are no longer valid. If you have received a coupon code from 1st January 2012 it should work just fine – please check you are using capital letters. Any queries please email us: info@lessbounce.com
I still have a question?
Please email us: info@lessbounce.com